FAQ’s

Care

How should I wash my crochet / knitted item?

Hand-wash your crochet or knitted piece in warm water using a wool detergent. Lay flat to dry, do not hang.

Can I machine wash my piece? 

No! Machine washing may cause stretching, pilling or distortion over time.

Production

How are our pieces made? 

Our crochet pieces are handmade by our small team based in London. Our knitted pieces are created by machine. 

What materials do you use? 

We use a variety of different materials, ranging from but not limited to: angoran mohair, wool, cotton, acrylic yarns.

Can I order a custom piece? 

Yes! If you would like to order a piece and need specific sizing measurements or are wanting a bespoke design get in touch via Instagram DM - @glucgator

Shipping

How long does it take to receive my order?

Our production period is 1-4 weeks, unless otherwise specified. 

Shipping within the UK takes one working day (special delivery) once a shipping fulfilment email has been sent to the customer. Shipping internationally (international express shipping) usually takes 4 - 6 working days once shipping fulfilment has been sent to the customer. 

How do I track my order?

Once posted, you will receive a tracking number via email - you can follow your order by entering this number into the Royal Mail tracking service. 

Returns

We do not take refunds due to incorrect sizing, a sizing chart is provided on the site and further questions regarding sizing can be asked via Instagram or email. 

Queries or questions regarding your purchase can be sent to glucgator@gmail.com or @glucgator via Instagram DM.